Briyo Support & Service Terms

These Support & Service Terms (“Support Terms”) describe how we provide user support and maintain the Briyo iOS application (the “App”), including in connection with in‑App purchases. By using the App or contacting us for support, you agree to these Support Terms and to our End‑User License Agreement (“EULA”).

1. Who We Support

Briyo is intended for individuals who are 18 years of age or older. Support is provided only to users who meet this age requirement and who use the App in accordance with the EULA and community rules.

2. Support Channels

If you experience a problem with the App, including questions about in‑App purchases, you can contact us at:

Email: help@briymax.com

When contacting us, please provide a clear description of your issue, the device model, the iOS version, the version of the App you are using, and (if relevant) any purchase confirmation or receipt details from Apple. This helps us troubleshoot and respond more efficiently.

3. Scope of Support

We aim to provide reasonable assistance related to:

• Installation and basic setup of the App on supported iOS devices.
• General questions about how to use core features of the App.
• Troubleshooting crashes, performance problems, and obvious defects.
• Clarifications regarding the EULA, Privacy Policy, and community rules.
• Handling reports about abusive behavior or prohibited user‑generated content within the App.
• Questions related to in‑App purchases, such as:
  • Whether a purchase has been recognized by the App.
  • Restoring previously purchased content on a new device.
  • Understanding how purchased content or features are applied inside the App.

Support is provided on a best‑effort basis. Response times may vary depending on the volume and complexity of incoming requests.

4. In‑App Purchases and Billing Support

In‑App purchases are processed and billed by Apple through your Apple ID account in accordance with Apple’s terms and conditions and applicable payment rules.

• We do not process or store your full payment card details.
• Apple is responsible for payment processing, billing, and in many cases for handling refunds.
• If you have questions about billing, duplicate charges or refunds, we may ask you to contact Apple Support directly, as only Apple can access full transaction and billing records.
• We can assist with confirming whether a purchase has been registered correctly in the App and help you restore eligible purchases where supported by Apple’s mechanisms.

5. Exclusions from Support

We do not guarantee support in the following situations, and may decline or limit assistance at our discretion:

• Devices running an unsupported or heavily modified operating system.
• Use of the App in violation of the EULA, Privacy Policy or community rules.
• Issues caused by third‑party software, hardware, or services outside our control.
• Requests that require us to access or modify your device system settings beyond what is reasonable for troubleshooting.
• Requests that are abusive, spam‑like or clearly unrelated to the App.
• Billing or payment issues that can only be resolved by Apple or your payment provider.

6. UGC, Abuse Reports and Community Enforcement

The App allows users to create and share user‑generated content (“UGC”). As described in the EULA and Privacy Policy, we do not tolerate offensive, harmful or illegal content or misuse of the App.

You may contact us to report UGC or behavior that you believe violates our rules, including content that is:

• Sexual, pornographic or otherwise adult in nature.
• Violent, graphic or intended to cause strong discomfort.
• Related to gambling, illegal drugs, or promotion of illegal activities.
• Political campaigning or propaganda.
• Hateful, discriminatory, harassing or threatening.
• Encouraging self‑harm, suicide, or dangerous behavior.

We reserve the right, at our sole discretion and without prior notice, to:

• Review and moderate UGC and user activity.
• Remove or restrict access to content that we consider harmful or inappropriate.
• Warn, suspend or permanently terminate users who violate our rules or misuse the App.

7. No Guarantee of Availability or Fixes

While we aim to maintain a stable and reliable App, we do not guarantee:

• That the App will be available at all times or free from interruptions.
• That every bug or issue reported to us will be fixed within a specific timeframe.
• That the App will function on all possible devices or OS versions.

We may update, modify, suspend or discontinue parts of the App at any time, consistent with the EULA.

8. Relationship to the EULA and Privacy Policy

These Support Terms complement, and do not replace, the EULA and our Privacy Policy. In case of any inconsistency, the EULA will govern your rights and obligations related to the use of the App, and the Privacy Policy will govern how we collect and use personal data, including data related to in‑App purchases.

9. Changes to These Support Terms

We may update these Support Terms from time to time. When we do, we will revise the “Last updated” and “Effective date” at the top of this page. Your continued use of the App after any changes indicates your acceptance of the updated Support Terms.